Contact Us

We’re here to help! Whether you have questions about your order, need product information, or want to share feedback, feel free to reach out anytime.

Customer Support

Before-sales
(Payment/Product inquiries, etc.): rumi@raymoto.com

After-sales
(Order related/Technical support, etc.): support@raymoto.com

Service Hours:
Monday to Friday, 9:00 AM – 6:30 PM (Hong Kong Time)

Business Hours

  • Monday to Friday: 9:00 AM – 6:30 PM (Hong Kong Time)
  • Weekends & Public Holidays: Closed
    We strive to respond to all inquiries within 24 hours on business days.

Shipping & Delivery

Have questions about your order status or shipping? Please check your order tracking information in the confirmation email first. For further assistance, contact us directly.

Returns & Refunds

For returns or refund requests, please email us with your order number and a description of the issue. We will get back to you with instructions promptly.

Frequently Asked Questions (FAQs)

Q: How long does shipping usually take?
A: Shipping typically takes 5-15 business days depending on your location.

Q: Can I change my shipping address after placing an order?
A: Please contact us within 48 hours of purchase to update your shipping details.

Q: What if my package is lost or damaged?
A: Contact us immediately with your order information and photos if available.

Thank you for choosing Raymoto! We appreciate your support and look forward to serving you.